Student Complaints

Students enrolled in TTUHSC courses who have a complaint about a course or experience should first follow the institution's Student Grievance Policies and Procedures process.

If a student living in a State Authorization Reciprocity Agreement (SARA) state is not satisfied with the outcome of their institutional complaint process, a complaint involving allegations of fraudulent activity, including the provision of false or misleading information, may be appealed to the Texas Higher Education Coordinating Board, which is the SARA portal entity for Texas. The appeal must be brought within two years of the incident about which the complaint is made. Resolution of the complaint by the Texas Higher Education Coordinating Board is final.

Examples of types of student complaints that may be brought to the SARA portal entity include, but are not limited to, complaints regarding accuracy of job placement data, tuition or fee information, accreditation, whether a program meets licensure requirements, or course transfer information. Grade appeals and student conduct appeals are not allowed under SARA.

More information regarding the SARA student complaint process is available online. Students may ask the NC-SARA complaint resolution contact in the state in which the student is located for assistance.