Student Grievance Policies & Procedures

It is the policy of the Texas Tech University Health Sciences Center to affirm the right of its students to a prompt and fair resolution of a complaint or grievance involving allegations of inappropriate behavior by other TTUHSC students or by TTUHSC personnel toward students.

Submit an incident reporting form to TTUHSC. Refer to the TTUHSC Student Handbook and file the report as outlined in the handbook. It is our hope that issues can be resolved internally.

If the issue is unable to be resolved internally, students may file a complaint with the Texas Higher Education Coordinating Board (THECB) as outlined on the THECB Student Complaints webpage.

Policies and procedures exist for the following areas of student complaints:

Policies and procedures governing complaints regarding the general or academic misconduct of students are defined in the Student Handbook/Code of Professional Conduct.

The Student Handbook/Code of Professional Conduct identifies several policies intended to ensure the fair and equitable treatment of all members of the university community. The processes for filing complaints are detailed in the TTUHSC Operating Policies and Procedures. The following list identifies key institutional policies governing complaints regarding discrimination:

HSC OP 77.13, Student Education Records, provides detailed information about filing complaints relating to student records

Information about employment grievances for students who are employed at TTUHSC is provided in HSC OP 70.10, Non-faculty Employee Complaint and Grievance Procedures. This policy covers complaints concerning issues pertaining to wages, hours, working conditions, performance evaluations, merit raises, job promotions, job assignments, or similar matters involving management decisions concerning the employee.

The processing of formal grade appeal procedures is the responsibility of the school which administers the course. Relevant school policies are listed below:

Students who feel that they have been mistreated in a manner that is not directly addressed by any of the specific policies identified above are encouraged to refer to the policies and procedures governing student complaints, grievances, and appeals within their school. Relevant school policies include the following:

Other Institutional-Level Student Complaint Procedures

The procedures defined below apply to student complaints that fall outside the scope of other institutional and school-based policies and procedures governing specific types of student complaints (Student Complaint or Grievance Policies and Procedures), including, for example, student complaints against staff members employed at the institutional level or against TTUHSC administrators. The TTUHSC Office of Student Affairs will administer this institutional policy and will insure that due process is afforded to all concerned.

Processing Complaints or Appeals

Students should process their complaints or appeals through the appropriate channels. Procedures are delineated in the policies identified above. Students are encouraged to bring their concerns to the designated student affairs officer of their school. The student affairs officer in each school is as follows:

Graduate School of Biomedical Sciences: Assistant Dean
Jerry H. Hodge School of Pharmacy: Assistant Academic Dean
Julia Jones Matthews School of Population and Public Health: Assistant Dean for Student Affairs
School of Health Professions: Associate Dean for Admissions and Student Affairs
School of Medicine-Lubbock: Assistant Professors - Student Affairs
School of Nursing: Associate Dean

The deans of the schools have final authority in resolving disputes related to academic issues, such as grading and promotion, and in non-academic issues involving the school’s faculty and staff.

Every effort should be made to resolve complaints against faculty and other school personnel at the school level. If the complaint is about personnel or services at the institutional level, the student is advised to contact the TTUHSC Student Affairs in accordance with the following institutional-level student complaint procedures.

Prior to contacting the TTUHSC Student Affairs, the student shall attempt to resolve the issue with the individual(s) involved. If the student is not satisfied with the outcome after meeting with the individual or does not feel comfortable talking to the administrator or staff member involved, the student may contact the Associate Provost for Student Affairs. The student shall address the issue and initiate action under this policy within 30 days of the event giving rise to the complaint.
The Associate Provost for Student Affairs may counsel the student to discuss the issue with the involved administrator or staff member. If the student does not feel comfortable talking to the person involved, the Associate Provost for Student Affairs will investigate the complaint, attempt to reconcile differences, and propose a solution. The Associate Provost for Student Affairs will provide a written statement of his or her recommendation to all parties within ten working days following the initial receipt of the student’s report of the complaint. All involved parties will then have ten working days to respond. Every effort should be made to resolve the issue without going beyond this level. The Associate Provost for Student Affairs will attempt to facilitate a resolution before proceeding with a hearing, as described below.

(If the complaint is against the Associate Provost for Student Affairs, the student should meet with the Provost, who will follow the procedures outlined here.)

If the student is not satisfied with the recommendation of the Associate Provost for Student Affairs, he/she may file a request for a hearing by submitting a written complaint to the Associate Provost for Student Affairs (Attachment F). The hearing request must include a specific statement of the student’s complaint, an explanation of what remedy the student seeks, and a copy of the Associate Provost for Student Affairs’ recommended resolution.
If the student files a request for a hearing, a Student Hearing Committee as defined below must convene within 15 working days.

Upon receipt of a written request for a hearing, the Associate Provost for Student Affairs will appoint a Hearing Committee according to the following procedure:

Each party will propose in writing a list of four TTUHSC faculty, staff, and/or students to serve on the Hearing Committee. The Associate Provost for Student Affairs will contact one person from each list in order of the submitting party’s preference to determine the person’s willingness to serve. Through this process, one person will be selected from each list. The two people selected will then select a third member (a TTUHSC faculty or staff member) and these individuals will comprise the Hearing Committee. This group will select a chair from among themselves.
The Associate Provost for Student Affairs will provide technical assistance and support to this committee.
As soon as the hearing is scheduled, the chair of the Hearing Committee will send a written notice to all involved parties. The notice will specify the time, place, and nature of the hearing, plus a brief description of the complaint. The notice will also confirm the right of all involved parties to present witnesses and evidence and to be accompanied by counsel for advisory purposes only.
At least three days prior to the hearing, all parties will provide to the chair of the Hearing Committee and the Associate Provost for Student Affairs a list of the names of any witnesses or counsel who will attend the hearing. If the student will be represented by counsel, the University will be represented by the Office of General Counsel. The student and the involved individuals(s) shall have access to all information to be considered by the Hearing Committee, including the names of all persons giving evidence.
The student and the involved parties shall attend the hearing and be offered an opportunity to state their positions and present testimony and other evidence relevant to the case. The responsibility of establishing the validity of the complaint rests with the student.
The Hearing Committee chair shall keep a recording of the hearing, which shall include date, time, and location of the hearing, names of those present, and any evidence introduced (e.g., records, written testimony, duplicated materials).

After completion of the hearing, the Hearing Committee shall meet in closed session and prepare a written recommendation. Copies of the Hearing Committee chair’s report shall be forwarded to the involved parties within five working days.
The student may request a reconsideration of the case in instances where he or she is dissatisfied with the decision of the Student Hearing Committee. The appeal must be made, in writing, within five working days, to the Vice Provost.
The Provost will review the complaint resolution and render a decision within five working days. The decision of the Provost is final.
If the Provost is serving as a mediator in the case, then the President or his designee will review the complaint resolution and render a decision within five working days. The decision of the President is final.