IT Solution Center

SERVICE PORTAL

One-stop location for solutions, request and IT questions.

SERVICE PORTAL

eRAIDER

Hub to manage username and password for resource access.

eRAIDER

REPORT IT ISSUE

Create an IT ticket related to issues and/or outages.

ISSUE TICKET

The IT Solution Center assists TTUHSC faculty, staff, and current students with IT provided services and IT related issues. We recommend searching TTUHSC Knowledge Base, for answers to most IT questions and solutions to most IT issues. You may also submit a ServiceNow ticket to report an IT issue or request IT services. You can also email us at ITSolutions@ttuhsc.edu, your ticket will be routed to the appropriate department and campus.

Campuses Locations

Lubbock

Monday - Friday, 8 a.m. - 5 p.m.
806.743.1234
Walk in support available:
- Preston Smith Library, 1st Floor
  Monday - Friday, 8 a.m. - 5 p.m.

Abilene

Monday - Friday, 8 a.m. - 5 p.m.
325.696.0550
Walk in support available:
- SOP 1st Floor Foyer (Mobile Cart)
  Wednesday, 2:30 p.m. - 5 p.m.

Dallas

Monday - Friday, 8 a.m. - 5 p.m.
214.358.9550
Walk in support available:
- 4th Floor Student Lounge (Mobile Cart)
  Tuesdays 12 - 1 p.m.

Amarillo

Monday - Friday, 8 a.m. - 5 p.m.
806.414.9550
Walk in support available:
- School of Medicine/School of Health Professions, Suite B100
  Monday - Friday, 9 a.m. - 1 p.m.

Permian Basin

Monday - Friday, 8 a.m. - 5 p.m.
432.703.5500
Walk in support available:
Odessa campus:
- Academic Classroom Building, Rooms 106/108
  Tuesday & Thursday, 3 p.m. - 4:30 p.m.
- RAHC Building, Room1C14
  Monday - Wednesday, 11 a.m. - 12 p.m.
  Fridays, call 432.703.5500 for an appointment